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The Venice company behind Snapchat, one of the world’s most used chat apps, is paying about million for Cimagine Media, Israeli publications Calcalist and Haaretz reported in recent days.
Snap declined to comment, and Cimagine didn’t respond to a request to comment.
The role of bots, and their cost savings, are expanded over time via machine learning.
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But several start-ups are pursuing technology similar to Cimagine’s, though a few, including Metaio and former Qualcomm unit Vuforia, have already been acquired.
Snap’s driving motivation could be the chance to set up an office in Israel, a growing hub for start-ups in cybersecurity, mobile gaming and virtual reality technology.
Digital Operations With the connection digital, first contact resolution improves, and the demand curve for care flattens.
Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.
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That lets users, say prospective furniture buyers, visualize what couches might look like in their living room with a few taps on a smartphone app. Jerome’s Furniture in San Diego, Home Shopping Network and Coca-Cola have been among companies asking customers to try the service. It’s unclear what drew Snap to Cimagine, which has about 20 employees, according to Linked In.
Computers automatically recognizing objects from photos and videos underlies several features Snap has launched or is working on, including digital masks that change people’s appearance on the fly.
Real-Time Measurements Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions.
Live Person's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.